Meet The Client Success Team:
The Client Success Team looks after both academic and non-academic issues and challenges for students on their journey. Each of them has a different role in supporting students at NZIE.
"I think one thing that stood out for me, having studied at a university previously… was just the care and attention NZIE took with their students. Right from the initial outreach. To me being interested in doing the course and through to the orientation. Plus the overall day-to-day care that went into the students’ well-being.”
Janaina Aguiar – Client Success Advisor
- Introduces new students to relevant staff and the virtual campus.
- Provides 1-1 meetings to help manage workload, discuss assignment extensions or changing study timetables.
- Monitors low attendance or engagement: can offer deferment, additional catchups or workshop recordings.
- Shares job opportunities to current students.
- Develops internship programs with key industry partners.
- Monitors graduates to hear about their career progression.
Miriam Seifert – Programme Leader
- Supports students along their study journey when faced with personal or study-related challenges.
- Provides students with study support options if personal situations change.
- Connects students with tutors, staff and other students to mentor them.
- Reviews and suggests students personalised study pathways to support them with their studies.
Terehia Walker – Cultural Support Coach
- Offers 1-1 support to Māori and Pasifika students.
- Guides staff and tutors to employ best cultural practices at all times.
- Delivers karakia at orientation and graduation, plus other important events.
- Provides advice and insights into cultural wellness for staff and students.
- Guides and supports use of Te Reo Maori.
Shirley Wood – Well-being Coach
- Experienced as a 24/7 phone counsellor.
- Provides over the phone/Zoom counselling to students who are struggling.
- Offers wellbeing tips and resources.
- Refers students to external counselling and wellbeing services if necessary.
Further Support
If you need support, reach out and let an NZIE staff member know. NZIE can access help depending on your individual needs.
Phone: 0800 69 33 82 Email: [email protected]
